Customer Service Advisor - £23,000 plus dep exp + benefits

Customer Sales and Service Advisor circa £23,000 dep exp + benefits

Blackwood area

Leading Manufacturer

Reporting directly to Business Development Director, the Customer Services Advisor will be a great communicator with an eye for detail. You will be happy to work to set objectives and within agreed timescales. As this role involves working with the wider production departments, teamwork is essential. This is a pivotal role in ensuring customer satisfaction and business growth.

A great opportunity for someone who has a passion for delivering excellent customer service and would like to work in an exciting, growing industry.

Main Duties and Responsibilities

Manage the operational and administrative requirements of all customers.

Dealing with inbound communication from customers and assisting with general queries
Updating customers on their outgoing orders
Processing new purchase orders on behalf of the customer
Arranging weekly updates with key customers to discuss updates and ongoing concerns.
General day to day management of customer information
Liaise and coordinate new product launches.
Communicate any customer queries with the wider team

Essential Skills, Experience and Qualifications

Degree qualified or have an equivalent level qualification or experience.
Previous experience in customer service/sales role
Excellent oral and written communication skills
Strong numerical skills
Comfortable using the MS Office suite
Experience using SAGE 200 is not essential but would be beneficial.
Access to a car (offsite meetings may be required)

Travel to work from Caerphilly, Ebbw Vale, Pontypool, Ystrad Mynach, Cwmbran, Tfredegar[

Competencies

Flexible and able to accommodate competing deadlines and demands for work with an ability to prioritise tasks.
Excellent communication skills with stakeholders at all levels both verbal and written.
Personable and approachable.
Excellent organisational skills and attention to detail, applying a ‘right first time’ approach.
Excellent time management skills and the ability to manage multiple projects/ tasks at one time.
Self-motivator and a team player. With the ability to work on own initiative when required.
Previous experience in a similar role is essential. This is a varied role, whereby the individual will be responsible for providing general administrative support across the business including all support departments.
28 days holiday including BH